Privacy Policy

APEX Garage Solutions ("APEX Garage" or "we" or "us") respects your privacy and is committed to protecting it through our compliance with this policy.

This Privacy Notice (our "Privacy Notice") describes the types of information we may collect from you or that you may provide to us when you visit the website apexgarage.solutions (our "Website") or use our garage door repair and installation services (our "Services") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• on our Website;
• when you request or receive our Services, including when you request our Services online or offline via telephone;
• in email, text, and other electronic messages between you and our Website;
• when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• us on or through any other website operated by APEX Garage or any third-party;
• third-party manufacturers of the products we may provide you when you use our Services;
• us offline outside the context of your use of our Services; or
• us or any of our affiliates or subsidiaries related to your or any other individual's employment or potential employment with us.

Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Services. By accessing or using this Website, and by requesting or receiving our Services, you agree to this Privacy Notice. Your continued use of this Website or our Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Notice periodically for updates.

Our Website and Services are not intended for children under 18 years of age. No one under age 18 may directly provide any information to us on or through the Website or as part of requesting or receiving the Services. We do not knowingly collect Personal Data directly from children under 18. If you are under 18, do not use or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Data directly from a child under 18 on or through the Website or as part of requesting or receiving the Services without verification of parental consent, we will delete that information.

Throughout this Privacy Notice, the term "Personal Data" means any information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or device. However, Personal Data does not include any de-identified or aggregated information.

Generally

We collect Personal Data from various sources, including:

• directly from you when you provide it to us, including information provided offline in connection to our Services;
• automatically as you navigate through the Website;
• information we create about you as you use the Website or schedule or receive our Services;
• from third parties, for example, our business partners.

Information You Provide to Us

We collect the following types of Personal Data directly from you when you use our Website or request our Services: real name, age, address, email address, telephone number, signature, veteran or military status. In addition, we also collect other types of information about your home and requested Services that you may provide when you fill out a form or through your correspondence with us, such as the make and model of your current garage door.

The Personal Data we collect on or through our Website or when you use our Services include information that you provide by filling in forms on our Website or that you provide when you request or receive our Services. This includes information provided at the time of scheduling an appointment, when submitting an inquiry on our Website, when submitting payment for our Services, or when our Services are performed (including any troubleshooting or other similar activity necessary to provide you with an estimate); if you contact us, records and copies of your correspondence (including email addresses).

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain Personal Data about your interaction with our Website, including information about your equipment, browsing actions, and patterns:

• details of your visits to our Website. This includes traffic data, location data, logs, referring/exit pages, date and time of your visit to our Website, error information, clickstream data, and other communication data and the resources that you access, use, or otherwise interact with on the Website;
• your general location based on IP address; and
• Information about your computer and internet connection, i.e., your IP address, operating system, mobile network information, device ID, advertising ID, and browser type.

The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and Services and to deliver a better and more personalized service by enabling us to:

• estimate our audience size and usage patterns;
• store information about your preferences;
• customize our Website according to your individual interests; and
• recognize you when you return to our Website.

Cookies and Tracking Technologies

The technologies we use for this automatic data collection may include:

• Cookies: A cookie is a small file placed on the hard drive of your computer. Our Website may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. You may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting, you may be unable to access certain parts of our Website.
• Session Cookies: Our use of cookies also includes "session cookies." Each time you access the Website, a session cookie containing an encrypted, unique identifier is placed on your browser. These session cookies allow us to uniquely identify you when you use the Website and track which pages of the Website you access. Session cookies are required to use the Website.
• Web Beacons: Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit APEX Garage, for example, to count users who have visited those pages or opened an email and for other related website statistics.

BY CONTINUING TO ALLOW COOKIES, YOU HEREBY CONSENT TO OUR RECORDING OF USE OF THE WEBSITE OR OTHER COMMUNICATIONS YOU MAY HAVE WITH OUR WEBSITE AND THE DISCLOSURE OF SUCH INFORMATION TO THIRD-PARTY COOKIE PROVIDERS.

We use information that we collect about you or that you provide to us, including any Personal Data:

• to personalize our Website and Services and your experience;
• to provide you with information or Services that you request from us;
• to support, develop, troubleshoot, and debug our Website and Services;
• to create, maintain, customize, and secure your account with us;
• to process your requests, purchases, transactions, and payments and prevent transactional fraud;
• to provide you with notices about your account, including Service appointments and maintenance reminders;
• to notify you about changes to our Website or any products or Services we offer or provide through them;
• to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
• to help maintain the safety, security, and integrity of our Website, products, and Services, databases and other technology assets, and business;
• for internal testing, research, analysis, and product development;
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
• in any other way we may describe when you provide the information;
• to fulfill any other purpose for which you provide it; and
• for any other purpose with your consent.

We may also use your information to contact you about our Services that may be of interest to you.

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Notice. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Data that we collect or you provide as described in this Privacy Notice:

• to our subsidiaries and affiliates;
• to contractors, service providers, and other third parties we use to support our business, such as for scheduling and payment processing providers;
• to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of APEX Garage's assets;
• to fulfill the purpose for which you provide it;
• for any other purpose disclosed by us when you provide the information; and
• with your consent.

We may also disclose your Personal Data:

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to enforce or apply our Terms of Use or our terms of sale and other agreements; and
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of APEX Garage, our customers, or others.

We strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:

• Tracking Technologies: You may opt-out of tracking by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.
• Targeted and Behavioral Advertising: Our Website may use certain technologies, including cookies, to display advertising to you based on your activities on our Website and other online activities. You may opt-out of such cookies by setting your browser to refuse all or some browser cookies.
• Promotional Offers from APEX Garage: If you do not want us to use your contact information to promote our own or third parties' products or services, you can opt-out by contacting us through our Website. This opt out does not apply to information provided or collected by us as a result of a product or Services purchase or other transactions.

Text Message Program

APEX Garage Solutions offers a text messaging program that allows you to receive automated marketing, promotional, and transactional text messages from us. This program is powered by RingCentral and other third-party service providers.

Consent to Receive Text Messages

By providing your mobile phone number and opting in to receive text messages through our Website or quote request forms, you expressly consent to receive automated marketing and promotional text messages from APEX Garage Solutions at the mobile number you provided. You also consent to receive transactional text messages related to your service appointments, quotes, and account information.

Consent is not a condition of purchase. You are not required to consent to receiving marketing text messages as a condition of purchasing any goods or services from APEX Garage Solutions.

Message Frequency and Charges

Message frequency varies depending on your interaction with our services and promotional campaigns. You may receive up to 10 messages per month. Message and data rates may apply based on your mobile carrier's plan. Please contact your mobile carrier for details about your specific plan and any charges that may apply.

Supported Carriers

Our text messaging program is available on all major U.S. mobile carriers including AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, and other carriers. Not all mobile devices or carriers may be supported.

How to Opt-Out

You may opt-out of receiving text messages at any time by:

• Texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us
• Contacting us through our Website or customer service

After you opt-out, you will receive one final confirmation message confirming your opt-out request. You will no longer receive marketing or promotional text messages from us, but you may still receive transactional messages related to active service appointments or quotes you have requested.

Help and Support

For help or more information about our text messaging program, text HELP to any message you receive from us, or contact us through our Website.

Service Providers

We use RingCentral and other third-party service providers to deliver text messages. These providers may have access to your mobile phone number and message content as necessary to provide the text messaging service. Our service providers are contractually obligated to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to us.

No Mobile Information Sold

We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes without your explicit consent.

Disclaimer

APEX Garage Solutions and our service providers are not liable for delayed or undelivered messages, or for any charges or costs incurred as a result of participating in our text messaging program.

You may request to access, correct, and delete your Personal Data by contacting us through our Website. However, we cannot accommodate a request to change or delete your Personal Data if we believe that such change or deletion would either violate a legal obligation or cause the Personal Data to be incorrect.

The jurisdiction in which you are a resident or are located may provide you with additional rights and choices regarding your Personal Data. Please see Jurisdiction-Specific Privacy Rights for more information.

The law in some jurisdictions may provide you with additional rights regarding our use of Personal Data.

Your California Privacy Rights

California Civil Code Section 1798.83 (California's "Shine the Light" law) permits users of our Websites that are California residents and who provide Personal Data in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Data to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Data and the names and addresses of those businesses with which we shared your Personal Data for the immediately prior calendar year. You may request this information once per calendar year.

We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they "do not track" your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted over the internet, including to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures deployed on our Website or information technology systems.

We may change this Privacy Notice at any time. It is our policy to post any changes we make to our Privacy Notice on this page. If we make material changes to how we treat our users' Personal Data, we will provide a notice on the Website's home page. The date this Privacy Notice was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this Privacy Notice to check for any changes.

YOUR CONTINUED USE OF OUR WEBSITE OR SERVICES FOLLOWING THE POSTING OF CHANGES CONSTITUTES YOUR ACCEPTANCE TO SUCH CHANGES.

If you have any questions, concerns, complaints, or suggestions regarding our Privacy Notice or the ways in which we collect and use your Personal Data described in this Privacy Notice, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may contact us through the "Contact Us" page on our Website.